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Frequently Ask
Questions
We have
provided answers to a list of frequently
asked questions and concerns most of our
customers usually have regarding their
shipping and transport of their vehicle.
Our professional staff will answer any
questions you may have in order to serve you
better. We hope the answers below will be
useful, and help make your experience with
us a pleasant one.
1) What are the port
and clearance charges?
These are off loading and documentation
fees are charged by the destination
country. Each country differs. Container
off loading fees are usually double that
of roll-on/roll-off fees.
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2) Will anybody
assist me when my vehicle arrives?
Yes,
we have clearing agents at all ports
that can assist you but you can do the
clearing yourself if you choose.
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3) Do I need
a driver’s license in a country?
You
should get an International Driver's
License from the AAA Automobile
Association in your area. However, your
American Driver's License will suffice
in Europe. You can drive on your
American plates in a foreign country
until they expire, when you will be
required to renew your plates in the
country of residence.
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4) Do I need
insurance to travel on the roads in
foreign countries?
Yes,
Insurance can be bought at the port of
destination or you can arrange it prior
to picking up your vehicle with an
insurance company of your choice.
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5) Can I have anyone pick up my
vehicle?
You can designate any person to pick
up your vehicle but you must advise us
so we can enter his or her name as the
consignee when your order is booked.
Once your vehicle arrives at the
destination port and you decide to
charge the consignee there is an
additional charge. They will be
required to identify themselves with a
picture ID.
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6) Do we provide Marine insurance?
Yes.
You can purchase insurance
for your vehicle at the time
of your booking. This
insurance is called Marine
insurance. Check with your
insurance company on your
vehicle prior to shipping to
see if they offer Marine
Insurance. We offer Marine
insurance at 3% value of
your vehicle. This is a
onetime policy only. Pac
Global are the underwriters.
However, customs and the
vessel lines do not required
you to have Marine insurance
on your vehicle when
shipping internationally.
Insurance is 3.0% value
of the vehicle. Base on the
Original Bill of Sales.
There are two options:
A.
Total Loss? This is
available to all shipments.
Coverage of this is:
fire,
theft
or
loss
only. A total value must
be placed on the shipment
($1000.00 deductible per policy).
B.
Automobile: All-Risks
coverage, excluding:
marring, denting, chipping,
and scratching on vehicles,
unless the affected part
cannot be repaired and must
be replaced. Major damages
would be included in this
section ($500.00 deductible
per policy).
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7) Can I load my car with personal
possessions?
Yes.
If you are shipping your vehicle in a
shared container or on it own you will
be permitted to pack goods into the car
only. These goods are sent under your
own risk and cannot be insured. The only
time your goods are covered with
insurance is when our company packs the
container.
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8) Can bad weather affect the condition
of my vehicle?
Yes.
Shipping containers are not air tight,
and are subject to changing weather
patterns. This can result in the growth
of mildew on your upholstery. To avoid
this, we suggest that you cover your
seats with a sheet or cloth.
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9) Are you able to guarantee delivery
dates?
NO!!!
ARRIVAL TIMES ARE
NEVER GUARANTEED.
Typically, we provide customers with
shipments that meet their expected
arrival dates. However, sometimes due to
customs delays, vessels canceling their
departures, or in the event of lack of
enough freight available for
consolidated shipments delays can occur.
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10) Do I pay import duties and sale
taxes?
Please note that returning citizens or
foreign buyers may be subject to import
duties and taxes. Each and every country
has different laws so we urge you to
contact the embassy of the respective
country to clarify the matter.
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11) What is Roll-On/Roll-Off?
(RO/RO) transport means the vehicles are
stored below deck, and open to the
elements. This method is less expensive
than a container. Generally, we do not
offer RORO service, because of the
unprotected nature of this method.
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12) How much gas should be left in the
vehicle?
Please keep your gas tank NO MORE THAN ¼
full of gas. If your vehicle has more
than ¼ of a tank of gas the port will
emptied it for an additional charge to
you.
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13) What is a custom clearance broker?
A
customs clearance broker is a person who
is capable of passing your vehicle
through the formalities of the country
of departure and destination.
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14) What type of
payment is accepted for overseas
shipment?
We
ONLY accept money wire transfers for all
overseas shipments. We will provide you
with our bank information upon booking
your order.
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We ship to the following Countries:
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